Return Policy

Abo Ali Pharmacy – Return Policy

Effective Date: January 1, 2025

At Abo Ali Pharmacy, we value the trust you place in us and are committed to providing safe and high-quality healthcare products. To ensure the safety of all our customers, we apply the following Return Policy:

1. Return Time Frame

  • Items may be returned within 3 days of the purchase date.

  • Returns after this period will not be accepted.

2. Return Conditions

To qualify for a return, the product must:

  • Be unused and in original sealed packaging

  • Be in its original condition

  • Be accompanied by a valid purchase receipt

3. Non-Returnable Items

Due to health and safety regulations, returns will not be accepted for the following:

  • ❌ Refrigerated Medications
    (e.g., insulin, vaccines, hormonal injections)

  • ❌ Opened or Used Products
    (e.g., creams, ointments, syrups, or any product with broken seals)

  • ❌ Non-Sealed or Tampered Packages
    (e.g., strips without outer packaging, bottles with broken seals)

  • ❌ Products returned after 3 days

4. How to Initiate a Return

  1. Visit the same Abo Ali Pharmacy branch where you made the purchase.

  2. Bring the item along with the original receipt.

  3. Our team will inspect the product to confirm eligibility.

  4. Approved returns may be processed as store credit or refund, depending on your payment method.

5. Special Cases

  • Items that were delivered damaged or defective must be reported immediately upon receipt.

  • Return and refund eligibility for such cases will be assessed individually.